SERVICE POLICY
SERVICE POLICY
The purpose of this policy is to advise you, as our customer, as to the services that can be expected from our nail salon and the steps and procedure that can be taken if you, the customer, are not satisfied with the service from our nail salon.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
- Anyone with open or infected wounds on the treatment area.
- Anyone with a nail condition or in ill health that we suspect may be contagious, for fear could be further harmed by our services.
- Diabetes Clients: Please inform our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED.
- Rude, mean, or disrespectful people.
REFUNDS, RETURNS, AND EXCHANGES:
- All services are non-refundable.
- If your nails become scratched or misshapen, we will fix them if you notify the salon at which you received the service within 24 hours of the service.
- You must arrange an appointment to have your nails fixed within 7 days after your initial service.
- We will not offer any refund or credit, not because you have simply changed your mind.
- We will redo any service at no cost to you if you are unsatisfied with the quality of the work we do, but you have to tell us immediately what you are not satisfied with during the time you are getting your service done. Also, please notice that we will not re-do your service with no cost if our technician has confirmed and cleared with you about your nails during the time service is going on.
- As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
- We will charge you for the costs of any repairs or replacements that we must carry out because of damage (in that they are broken, chipped, or starting to lift).
- For example, due to your own lack of care for your nails, or the finish to your nails, they are damaged (in that they are broken, chipped, or start to lift).
- If you have any questions on how to care for your nails, please ask the nail technician.